Officer Manager

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or receive support at home. Our vision—creating proud communities living their best lives—guides everything we do as we continue to build on more than 100 years of supporting veterans and their families.

This is an opportunity to join a large social‑purpose organisation where your skills and compassion are valued, and where you can make a meaningful difference in people’s lives.

Join us as our new Office Manager and help shape a welcoming, efficient, and well‑organised workplace. You’ll work independently with confidence, seeking support when needed to ensure our people and visitors have a great experience every day.

What you’ll be doing:

• Manage reception and front‑of‑house operations, ensuring a warm, professional experience for all visitors and staff
• Oversee daily office operations including supplies, kitchen upkeep, meeting rooms, and workplace presentation
• Coordinate facilities management activities such as maintenance requests, building services, security access, and workspace changes
• Lead emergency preparedness activities including floor warden duties, evacuation procedures, and safety checks
• Manage vendor relationships, consumables purchasing, and cost‑effective procurement
• Process invoices, reconcile expenses, and support budget tracking for facilities and events
• Support onboarding and offboarding logistics in partnership with People & Culture
• Provide first‑line IT/AV support for meeting rooms, equipment readiness, and basic troubleshooting
• Assist with planning and delivering onsite/offsite events, leadership meetings, and VIP visits
• Act as a workplace ambassador, promoting positive culture, office etiquette, and an excellent employee experience

About you:

• 4+ years’ experience in office management, reception, facilities, or workplace operations
• Strong communication, interpersonal, and professional front‑of‑house skills
• Highly organised with excellent attention to detail and the ability to manage competing priorities
• Confident managing vendors, budgets, and workplace processes
• Proactive, solutions‑focused, and calm under pressure
• Strong problem‑solving mindset with a continuous improvement approach
• Trustworthy, discreet, and dependable with a strong sense of ownership
• Experience with AV/meeting room technology or MS Teams Rooms (desirable)
• Experience in safety coordination or floor warden duties (advantageous)

RSL LifeCare offers:

• Not‑for‑profit tax benefits — salary packaging up to $15,900 per year to reduce taxable income through tax‑free benefits such as super contributions, car leasing, and more
• Staff discounts across 700+ retail stores through Maxxia Rewards
• Fitness Passport
• Leave loading — 17.5% pay top‑up on paid leave
• A supportive team environment

Our commitment to diversity:

We proudly stand by our values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One Team.

We welcome and encourage applications from people across our diverse community, especially veterans, current serving ADF personnel, their families, and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued, and heard, regardless of gender, sexual orientation, ethnicity, or disability.

Mandatory requirements

It is a requirement for anyone working in the Aged Care sector to hold a valid Police Check or a valid National Disability Insurance Scheme (NDIS) Check—or potentially both—depending on the role. Clearances must be verified prior to commencing employment with RSL LifeCare.